Smart Systems. Seamless Support.
Discover flexible virtual assistant services designed to help entrepreneurs, consultants, and small teams streamline their operations, automate workflows, and bring structure to their day-to-day. From system setup to creative execution, Maple Key VA helps you work smarter — not harder.
I work confidently across a wide range of business and creative tools — and can easily adapt to the platforms you already use.
How I Can Support You
Systems & Automation
Streamline how your business runs behind the scenes. I’ll help you design efficient workflows, connect the right tools, and build simple automations that save you time, reduce stress, and keep your operations running smoothly day after day.
Client Journey Optimization
Create consistent, repeatable client experiences from first inquiry to final hand-off. We’ll refine your Customer Relationship Management (CRM) setup, map and optimize your client touchpoints, and build simple workflows that make every interaction easier to manage and more intentional.
Creative & Business Support
Reliable ongoing support that blends organization, admin, tech, and creativity. From managing inboxes and organizing files to designing branded content or updating your website — I’ll help keep your business efficient, polished, and on-brand.
Systems & Automation Setup
Helping entrepreneurs and small teams simplify how they work behind the scenes — with tools, systems, and automations designed to reduce friction and scale with your business.
→ Setting up or optimizing core business tools (Google Workspace, ClickUp, Trello, Airtable, etc.)
→ Designing automated workflows using tools like Zapier to connect platforms and reduce manual steps
→ Setting up native integrations between booking systems, payments, forms, email platforms, client databases, and more
→ Streamlining lead capture, inquiries, and internal workflows for clarity and efficiency
→ Designing simplified invoicing, estimates, and payment systems (setup and optimization only)
→ Creating lightweight SOPs, templates, and frameworks to support repeatable workflows
→ Structuring your digital tools and environments so they’re intuitive, scalable, and easy to maintain
→ Setting up basic reporting or data visibility inside your tools to support informed decision-making
→ Supporting intake, scheduling, or documentation system setup for care-based professionals, including coordination or optimization of Electronic Medical Record (EMR) platforms
Client Journey Optimization
Helping service-based professionals create a seamless client experience — from first contact to final handoff — through intentional systems and automation.
→ Setting up or refining Customer Relationship Management platforms (Dubsado, HoneyBook, etc.)
→ Mapping your client journey and identifying friction points and opportunities
→ Designing or refining client-facing forms, questionnaires, and workflows
→ Building onboarding and offboarding automations (welcome emails, reminders, follow-ups)
→ Reviewing and optimizing your journey to strengthen conversions and client clarity
→ Structuring client information flows so communication and documentation stay aligned
→ Tracking journey patterns and touchpoints to surface insights and improvements
Creative & Business Support
Blending strategy, creativity, and technical execution to support growth-focused businesses — without day-to-day admin.
→ Designing branded assets in Canva (social graphics, templates, infographics)
→ Writing or refining copy for websites, landing pages, funnels, emails, and client materials
→ Creating or updating pages in WordPress, Elementor, Wix, Squarespace, Shopify or Kajabi (layouts, content, forms, UX improvements)
→ Supporting SEO-focused content improvements (keyword-aligned copy, on-page optimization, blog formatting)
→ Assisting with email marketing setup and automation using KIT (formerly ConvertKit), MailerLite, Mailchimp, etc.
→ Setting up email marketing platforms and automations (KIT, MailerLite, Mailchimp, etc.)
→ Building newsletters, nurture sequences, and campaign frameworks
→ Supporting launches, simple funnels, digital products, or online events
→ Proofreading and refining materials for clarity, consistency, and brand alignment
I focus on creating solutions that are easy to maintain, not dependent on me, and designed to grow with you.
How We'll Work Together
Here’s how I make the process simple and collaborative — ensuring we’re the right fit and that your systems, tools, and workflows are set up to truly support your business.
Discovery Call
A collaborative conversation to understand your business from the inside out.
We’ll walk through your goals, current tools, and pain points so I can get a clear picture of what’s working, what’s blocking progress, and where support will create the biggest impact.
This call helps us confirm fit and lays the groundwork for a smooth partnership.
Custom Package
A tailored plan designed around your structure, priorities, and workflow needs.
I’ll create a proposal that blends the right mix of systems setup, CRM support, admin help, and creative or technical work — built specifically to help your business operate more efficiently.
The goal: a customized solution that supports your growth and keeps your day-to-day running with less stress and more clarity.
Onboarding Phase
A focused start to get us aligned and set up for long-term success.
During onboarding, we’ll outline shared objectives, confirm how we’ll communicate and collaborate, and put essential tools or workflows in place.
This ensures our partnership starts strong and everything feels organized, intentional, and easy as we move forward.
Frequently Asked Questions
Got questions? Let’s get them answered — and if you still need help, I’m just a message away.
What kind of clients do you work with?
I partner with service-based professionals, consultants, and small business owners who want to bring more structure and ease into their day-to-day.
Many of my clients manage memberships, programs, or ongoing client relationships — and need reliable support setting up systems, automations, or resources that keep everything organized and flowing smoothly.
Whether you’re launching something new, refining your processes, or simply ready to streamline how your business runs, I can help you get there.
What kind of tasks can you help with?
My services blend systems setup, tech automation, organization, and creative support — all designed to keep your business running efficiently and professionally.
That might include:
Setting up or refining tools like CRMs, EMRs, client portals, or task managers
Automating client onboarding, communication, and feedback processes
Managing member or client databases and keeping records organized
Creating branded presentations, reports, and internal resources
Assisting with invoicing coordination or tracking within your existing systems
Helping launch new programs, offers, or online projects using tools like Thrive, Kit (formerly ConvertKit), or other platforms
Designing branded templates, forms, or digital assets that align with your client experience
If it helps your business stay structured, connected, and ready to grow — I can support it.
Are your services customizable?
Absolutely. Every business runs differently — and my goal is to adapt to what works best for you.
We’ll talk through your priorities, workload, and systems, then create a flexible setup or support plan that fits your specific needs.
Whether you need help managing client workflows, creative projects, or day-to-day operations, everything we do is tailored to your business.
Do you offer one-time projects or just ongoing support?
Both! You can book me for a one-time project — like a system setup, workflow audit, or program launch — or choose ongoing support for continuous organization and growth.
Some clients bring me in to build or refine specific systems, while others keep me on board to manage day-to-day operations, client communication, or tech and creative maintenance.
We’ll find the right balance based on your goals and how you like to work.
Do I have to commit long-term?
Not at all. We’ll start with a trial period and go from there. This helps us both confirm the fit before deciding on any long-term collaboration.
How do we get started?
It starts with a friendly discovery call.
We’ll chat about your goals, current tools, and where you could use more support — whether that’s tech setup, organization, or day-to-day management.
From there, I’ll outline how I can help and what the next steps look like, so we can get you set up and running smoothly.
How do we communicate once we start working together?
That depends on the tasks and the level of collaboration you’re looking for.
Some projects need regular input and check-ins, while others are more hands-off.
We might start with a few quick video or phone calls to get everything set up, then settle into a rhythm that works for both of us — usually a mix of email, shared docs, and messaging for quick updates.
Do you offer bilingual services?
Yes — I offer support in both English and French.
That includes writing, editing, translating, or localizing your content so it connects naturally with your audience in either language.
Do you use AI?
Yes — but always as a time-saving tool, not a replacement for thoughtful, personalized work.
I might use AI to help brainstorm, organize information, or speed up small parts of a process, but every piece of work is reviewed, adjusted, and approved collaboratively.
It’s there to make things more efficient — never to take away the human touch.
Still have a question? Send me a message!
Ready to Simplify the Way You Work?
Let’s build the systems, automations, and support that make running your business feel effortless.
Bilingual Virtual Assistant Services.
Simple, streamlined support for your business.